To email past customers as their party date comes round, open Contacts in Papalocal, then Book them again. It lists customers whose date comes round in the next 45 days, from parties they booked with you. Press Email them to send a short note from you. Or tick Send these for me, and Papalocal emails them each morning.
0:00Open Book them again. In Contacts, open Book them again.
0:05Read the list. It lists the customers whose party date comes round in the next 45 days, soonest first.
0:13Read a row. Each shows their last party, how long ago it was, and their phone and email.
0:19Email them, or not now.Email them sends a short note from you about their date coming round. Not now takes them off the list for a while.
0:26Leave out anyone already booked. Anyone who has already booked this year is kept under Already booked, so they aren't asked.
0:31Or have them sent. Tick Send these for me. Every morning, Papalocal emails the customers whose date is coming round, starting 45 days before. At most sets how many a day.
0:42Add your mailing address. Each of these emails carries your mailing address, as the law asks. A PO box is fine. Type it in, and press Save.
Good to know
The same note either way. The screen says the morning emails are the same note you send with the button.
Who is left out. The morning emails skip anyone with a booking already, and anyone this list has emailed or put on Not now in the last 60 days.
No address, no email. Without a mailing address, nothing is sent, by the button or each morning. The address is printed at the bottom of the email only, never on your website.
A way to stop. Every one of these emails has a Stop these emails link at the bottom.
No email on file? That customer can't be emailed from here. They stay on the list for you to call.
Not covered here. The Text them as well box isn't part of this video.
Pinewood Party Rentals, its customers, their numbers and the PO box are made up.
Written with AI from this video's script and screens.
Book them again is one part of running your rental company on Papalocal.
The everything app. As simple as you want it, or as complete as you allow it to be.
Looking for party rental software that keeps last year's dates? This list reads the parties your customers booked with you.
The plan holds, in one place:
Your customer list: each lead and customer, with their quotes and jobs on one page
Quotes, jobs and schedule
Invoices and pay links
Your website, on a domain you own
Google Business Profile sync, for your first location
Reviews: links, QR codes and an embed
Time clock, team chat and training
The same account holds your own side too: music, books, messages, your money and your people. Some of it has paid upgrades.
Free to sign up, no card. Your account and your business page have no monthly charge. One thing is on from the start: AI replies to your reviews, $0.15 each plus AI usage. You can pause them.
Once you turn the plan on: $30 a month (one person; each added employee is $10 a month), plus 1.25% of payments your customers make through Papalocal, plus Stripe's processing fee. It's billed daily from a prepaid balance. Once your card is saved, it's charged a top-up within the hour, and again each time the balance falls under a month's charges plus 15%. You choose the top-up amount ($25 or more; $100 until you change it). You can cancel the plan online after its first 30 days; cancel any add-ons on it first.
Papalocal's founder, Garret Merkley, has started 7 local service businesses in 16 years. He bought one, sold one and closed some.
From the parties customers booked with you. Past parties from a spreadsheet you bring in are read too.
What does the email say?
It's a short note from your business about their date coming round. It asks them to reply or call if they have something coming up. It has no offer or discount in it.
Can Papalocal send them for me?
Yes. Tick Send these for me. Each morning it emails the customers whose date is coming round, starting 45 days before. At most sets how many a day.
Will a customer get the same email twice?
Not from the morning emails. Each email rests that customer for 60 days, and the list looks only 45 days ahead. Email them still shows on a resting row, so pressing it there sends another.
Why do I need a mailing address?
The law asks for one in every email like this. A PO box is fine. It's printed at the bottom of the email, never on your website.
What does it cost?
It's free to sign up, with no card. Your account and your business page have no monthly charge. One thing is on from the start: AI replies to your reviews, $0.15 each plus AI usage. You can pause them. The plan starts only when you turn it on: $30 a month (one person; each added employee is $10 a month), plus 1.25% of payments your customers make through Papalocal, plus Stripe's processing fee.
How is it billed, and can I cancel?
It's billed daily from a prepaid balance. Once your card is saved, it's charged a top-up within the hour, and again each time the balance falls under a month's charges plus 15%. You choose the top-up amount ($25 or more; $100 until you change it). You can cancel the plan online after its first 30 days; cancel any add-ons on it first.
Will Papalocal find me customers?
No. Papalocal gives you the tools. Finding customers is your work.
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