To follow up on abandoned carts in Papalocal, open Saved carts on your Rentals page. It lists carts people saved on your booking page instead of booking. Each shows who saved it, what they picked and their party date. Press Send a nudge to email them. Its link opens your booking page with their picks and date back in the cart.
Step by step
Before you start: you need online booking open, so customers have a booking page to save a cart on.
0:00Open Saved carts. On your Rentals page, open Saved carts. It says how many people put something together and haven't booked.
0:07Read a row. Each shows who saved it, what they picked, their party date, and when they saved it.
0:13Spot the ones you can't reach. A cart saved without signing in, and with no email typed in, can't be emailed. Its row reads No way to reach them.
0:19Send a nudge. Nothing is sent unless you press the button. Send a nudge emails them, naming what they picked.
0:25Follow the link. The email's link opens your booking page. They put in their ZIP, and their picks are back in the cart, with their date.
Good to know
Nothing goes out by itself. There's no automatic reminder here. Each nudge is one you choose to send.
One nudge a day for each cart. Press it again within 24 hours and it says Already sent today.
What the email says. Its subject is What you picked at, then your business's name. It lists their picks and their party date, with the link.
How a customer saves one. Under the booking box, Not ready to book? offers Save my cart. The box says it's kept for a month.
No date picked is fine. A cart can be saved before a date is chosen. Its row says no date picked.
Pinewood Party Rentals, Priya Shah and both carts in the video are made up.
Written with AI from this video's script and screens.
Saved carts are one part of running your rental company on Papalocal.
The everything app. As simple as you want it, or as complete as you allow it to be.
Looking for an abandoned cart reminder you send yourself? Each nudge names what the customer picked, and its link opens their cart.
The plan holds, in one place:
Your customer list: each lead and customer, with their quotes and jobs on one page
Quotes, jobs and schedule
Invoices and pay links
Your website, on a domain you own
Google Business Profile sync, for your first location
Reviews: links, QR codes and an embed
Time clock, team chat and training
The same account holds your own side too: music, books, messages, your money and your people. Some of it has paid upgrades.
Free to sign up, no card. Your account and your business page have no monthly charge. One thing is on from the start: AI replies to your reviews, $0.15 each plus AI usage. You can pause them.
Once you turn the plan on: $30 a month (one person; each added employee is $10 a month), plus 1.25% of payments your customers make through Papalocal, plus Stripe's processing fee. It's billed daily from a prepaid balance. Once your card is saved, it's charged a top-up within the hour, and again each time the balance falls under a month's charges plus 15%. You choose the top-up amount ($25 or more; $100 until you change it). You can cancel the plan online after its first 30 days; cancel any add-ons on it first.
Papalocal's founder, Garret Merkley, has started 7 local service businesses in 16 years. He bought one, sold one and closed some.
Does Papalocal send abandoned cart emails by itself?
No. Nothing is sent unless you press Send a nudge on that customer's row.
Why can't I reach some people?
They saved the cart without signing in or typing an email, so there's no email to send to. Their row says No way to reach them.
What happens when they open the link?
Your booking page opens. After they put in their ZIP, what they picked is back in their cart, with their date.
Can I nudge someone twice?
Yes, a day later. A second press within 24 hours says Already sent today.
Where are saved carts in Papalocal?
On your Rentals page, under Saved carts. The card shows only when someone has a cart saved.
What does it cost?
It's free to sign up, with no card. Your account and your business page have no monthly charge. One thing is on from the start: AI replies to your reviews, $0.15 each plus AI usage. You can pause them. The plan starts only when you turn it on: $30 a month (one person; each added employee is $10 a month), plus 1.25% of payments your customers make through Papalocal, plus Stripe's processing fee.
How is it billed, and can I cancel?
It's billed daily from a prepaid balance. Once your card is saved, it's charged a top-up within the hour, and again each time the balance falls under a month's charges plus 15%. You choose the top-up amount ($25 or more; $100 until you change it). You can cancel the plan online after its first 30 days; cancel any add-ons on it first.
Will Papalocal find me customers?
No. Papalocal gives you the tools. Finding customers is your work.
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