To cancel a booking and refund it in Papalocal, open it from Reservations and tap Cancel. It shows what the customer paid and asks: refund it, or keep it? Choose Refund it, and lower the amount to keep a cancellation fee. Read what cancelling will do, then tap Cancel and refund. Money paid through Papalocal goes back the way they paid, through Stripe.
Step by step
Before you start: a booking the customer has paid on.
0:00Open the booking. In Reservations, open the customer's booking.
0:05Find the buttons.Cancel and Cancel & refund are at the top. To give money back and keep the booking, use Refund on its Payments card.
0:13Tap Cancel. It shows what they paid and by which card, and asks: Refund it or Keep it?
0:20Set the amount. Choose Refund it. Everything they paid fills in. Lower it to keep a cancellation fee.
0:27Read what cancelling does. The bounce house can be booked again that day, the unpaid balance invoice is cancelled, and Priya is emailed.
0:36Cancel and refund. Tap Cancel & refund. The money goes back to her card through Stripe, and the booking reads Cancelled.
0:42Know what isn't returned. Your customer gets back the full amount you refund. Stripe's card fee and Papalocal's 1.25% on the payment aren't returned to you. The plan's price is under What it costs.
Good to know
Keep it is a choice too. Choose Keep it to cancel and keep what they paid. When money was paid, the box asks you to choose before it cancels.
Give a reason. A refund asks for one: Customer request, Service issue, Duplicate or Other.
When the card shows it. The refund shows on their card in 5 to 10 business days.
Paid in cash or by check? Papalocal records the refund, and you hand the money back yourself.
Who can refund. Only the business's owner, an executive or a manager. For anyone else, cancelling leaves the payment as it is.
No email can reach them? The box says so, and tells you to let them know yourself.
Pinewood Party Rentals, Priya Shah, her card and the amounts in the video are made up.
Written with AI from this video's script and screens.
Cancelling and refunding is one part of running your rental company on Papalocal.
The everything app. As simple as you want it, or as complete as you allow it to be.
Looking for party rental software that refunds through Stripe? The refund starts from the booking itself.
The plan holds, in one place:
Your customer list: each lead and customer, with their quotes and jobs on one page
Quotes, jobs and schedule
Invoices and pay links
Your website, on a domain you own
Google Business Profile sync, for your first location
Reviews: links, QR codes and an embed
Time clock, team chat and training
The same account holds your own side too: music, books, messages, your money and your people. Some of it has paid upgrades.
Free to sign up, no card. Your account and your business page have no monthly charge. One thing is on from the start: AI replies to your reviews, $0.15 each plus AI usage. You can pause them.
Once you turn the plan on: $30 a month (one person; each added employee is $10 a month), plus 1.25% of payments your customers make through Papalocal, plus Stripe's processing fee. It's billed daily from a prepaid balance. Once your card is saved, it's charged a top-up within the hour, and again each time the balance falls under a month's charges plus 15%. You choose the top-up amount ($25 or more; $100 until you change it). You can cancel the plan online after its first 30 days; cancel any add-ons on it first.
Papalocal's founder, Garret Merkley, has started 7 local service businesses in 16 years. He bought one, sold one and closed some.
Yes. Lower the amount under Refund it. What you don't refund stays with you as a cancellation fee.
How do I refund a customer without cancelling?
Use Refund on the booking's Payments card. The money goes back, and the booking stays.
Do I get the fees back when I refund?
No. Stripe's card fee and Papalocal's 1.25% on the original payment aren't returned to you. The plan's price is under What it costs.
Is the customer told?
Yes, when an email can reach them. The box says they're emailed that the booking is cancelled. If none can, it tells you to tell them yourself.
Can the date be booked again?
Yes. Cancelling frees what they booked, so it can be booked again that day.
What does it cost?
It's free to sign up, with no card. Your account and your business page have no monthly charge. One thing is on from the start: AI replies to your reviews, $0.15 each plus AI usage. You can pause them. The plan starts only when you turn it on: $30 a month (one person; each added employee is $10 a month), plus 1.25% of payments your customers make through Papalocal, plus Stripe's processing fee.
How is it billed, and can I cancel?
It's billed daily from a prepaid balance. Once your card is saved, it's charged a top-up within the hour, and again each time the balance falls under a month's charges plus 15%. You choose the top-up amount ($25 or more; $100 until you change it). You can cancel the plan online after its first 30 days; cancel any add-ons on it first.
Will Papalocal find me customers?
No. Papalocal gives you the tools. Finding customers is your work.
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