To remind a customer to pay a deposit in Papalocal, open their booking marked Hold in Rentals. Waiting on the deposit shows what's owed and when the hold ends. Click Send the deposit link again to email it, or read them the short link over the phone. When the hold ends, the booking cancels itself.
Step by step
Before you start: a booking made online or by Quick invoice that's still waiting on its deposit.
0:00Find the held bookings. Bookings made online or by Quick invoice are held until the deposit is paid. In Rentals, they show as Hold.
0:08Open one.Waiting on the deposit shows how much is owed and when the hold ends. In the video, $87.50, with 20 hours left.
0:14Know the deadline. When the hold ends, the booking cancels itself, and the dates go back on sale.
0:19Send the link again. Click Send the deposit link again to email it to the customer. Or read them the short link under Their link over the phone.
0:26Copy the full link. The Deposit card below has the full pay link too. Click Copy link to send it yourself.
Good to know
Why a short link. The screen says some mail apps cut long links in half. The short one is there to read out.
How long a hold lasts. Set it with Hold unpaid bookings for, in Online booking. It starts at 48 hours.
Your list counts them. On your Rentals page, Waiting on you shows how many bookings are waiting for a deposit.
Where the money goes. The deposit is paid into your own Stripe account. Papalocal keeps 1.25% of each payment, and Stripe takes its processing fee. The plan's price is under What it costs.
Pinewood Party Rentals, its customers and the amounts in the video are made up.
Written with AI from this video's script and screens.
Chasing deposits is one part of running your rental company on Papalocal.
The everything app. As simple as you want it, or as complete as you allow it to be.
Looking for party rental software that keeps track of deposits? Every held booking, what it owes and when its hold ends are on your Rentals page.
The plan holds, in one place:
Your customer list: each lead and customer, with their quotes and jobs on one page
Quotes, jobs and schedule
Invoices and pay links
Your website, on a domain you own
Google Business Profile sync, for your first location
Reviews: links, QR codes and an embed
Time clock, team chat and training
The same account holds your own side too: music, books, messages, your money and your people. Some of it has paid upgrades.
Free to sign up, no card. Your account and your business page have no monthly charge. One thing is on from the start: AI replies to your reviews, $0.15 each plus AI usage. You can pause them.
Once you turn the plan on: $30 a month (one person; each added employee is $10 a month), plus 1.25% of payments your customers make through Papalocal, plus Stripe's processing fee. It's billed daily from a prepaid balance. Once your card is saved, it's charged a top-up within the hour, and again each time the balance falls under a month's charges plus 15%. You choose the top-up amount ($25 or more; $100 until you change it). You can cancel the plan online after its first 30 days; cancel any add-ons on it first.
Papalocal's founder, Garret Merkley, has started 7 local service businesses in 16 years. He bought one, sold one and closed some.
Open the held booking and click Send the deposit link again. It's emailed to the customer. Or copy the full link from the Deposit card.
What happens if they never pay?
When the hold ends, the booking cancels itself and the dates go back on sale.
Does the customer need an account to pay?
No. The link opens a pay page with no login. The deposit goes into your own Stripe account.
How long is the hold?
As long as Hold unpaid bookings for says, in Online booking. It starts at 48 hours, and can be 1 to 720.
What does it cost?
It's free to sign up, with no card. Your account and your business page have no monthly charge. One thing is on from the start: AI replies to your reviews, $0.15 each plus AI usage. You can pause them. The plan starts only when you turn it on: $30 a month (one person; each added employee is $10 a month), plus 1.25% of payments your customers make through Papalocal, plus Stripe's processing fee.
How is it billed, and can I cancel?
It's billed daily from a prepaid balance. Once your card is saved, it's charged a top-up within the hour, and again each time the balance falls under a month's charges plus 15%. You choose the top-up amount ($25 or more; $100 until you change it). You can cancel the plan online after its first 30 days; cancel any add-ons on it first.
Will Papalocal find me customers?
No. Papalocal gives you the tools. Finding customers is your work.
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