How automated review requests work for party rentals
Automated review requests in Papalocal go out once a party is over, never when the customer pays a deposit. Mark the booking returned, and the ask goes by email ten minutes later. Between 8 pm and 8 am, it waits until 9. A party nobody marks is asked five days after. Review requests have to be switched on first.
Step by step
Before you start: review requests switched on for your business.
0:00Find the party. In Reservations, a party that's out shows under Out now.
0:09Mark it returned. When the bounce house comes back, open the booking and tap Mark returned.
0:14Let it wait ten minutes. Ten minutes later, the ask goes out by email. Mark it between 8 pm and 8 am, and it waits until 9.
0:22See what they get. A short thank-you, and a button to leave a review. The video shows the one Ben Carter got after his party.
0:29Forget to mark it? If nobody marks a party returned, it asks five days after the party anyway.
0:34Ask each customer once. Each customer is asked once in six months at most, however they were asked.
Good to know
Switched on first. Review requests have to be on for your business. While they're off, marking a party returned asks nobody.
A booking you already had is never asked. One added as Booking you already have gets no review email, even after it's marked returned or five days pass.
Where replies go. A reply to the ask goes to your business's own email. If your business has none on file, it goes to Papalocal support.
A paid balance can ask too. A balance paid through Papalocal can ask 3 days after the party. Whichever comes first, it's still once in six months.
Old parties aren't asked. Marking a party returned asks only if the party was in the last 30 days.
Asking face to face?Asking for reviews shows the code and the link you can show a customer yourself.
Priya Shah, Ben Carter and Pinewood Party Rentals are made up.
Written with AI from this video's script and screens.
Review asks are one part of running your rental company on Papalocal.
The everything app. As simple as you want it, or as complete as you allow it to be.
Looking for a review request email that follows the party? It goes from the pick-up you mark on the booking.
The plan holds, in one place:
Your customer list: each lead and customer, with their quotes and jobs on one page
Quotes, jobs and schedule
Invoices and pay links
Your website, on a domain you own
Google Business Profile sync, for your first location
Reviews: links, QR codes and an embed
Time clock, team chat and training
The same account holds your own side too: music, books, messages, your money and your people. Some of it has paid upgrades.
Free to sign up, no card. Your account and your business page have no monthly charge. One thing is on from the start: AI replies to your reviews, $0.15 each plus AI usage. You can pause them.
Once you turn the plan on: $30 a month (one person; each added employee is $10 a month), plus 1.25% of payments your customers make through Papalocal, plus Stripe's processing fee. It's billed daily from a prepaid balance. Once your card is saved, it's charged a top-up within the hour, and again each time the balance falls under a month's charges plus 15%. You choose the top-up amount ($25 or more; $100 until you change it). You can cancel the plan online after its first 30 days; cancel any add-ons on it first.
Papalocal's founder, Garret Merkley, has started 7 local service businesses in 16 years. He bought one, sold one and closed some.
Ten minutes after you mark the party returned. Between 8 pm and 8 am it waits until 9. A party nobody marks is asked five days after.
Is the customer asked when they pay the deposit?
No. The ask waits until the party is over.
Will a customer be asked twice?
No. Each customer is asked once in six months at most, however they were asked.
How do I ask for a review after service if I forget to mark it?
You don't have to. A party nobody marks returned is asked five days after the party.
Are bookings I already had asked?
No. A booking added as Booking you already have is never asked. One you take by phone with + New reservation can be asked like any other.
What does it cost?
It's free to sign up, with no card. Your account and your business page have no monthly charge. One thing is on from the start: AI replies to your reviews, $0.15 each plus AI usage. You can pause them. The plan starts only when you turn it on: $30 a month (one person; each added employee is $10 a month), plus 1.25% of payments your customers make through Papalocal, plus Stripe's processing fee.
How is it billed, and can I cancel?
It's billed daily from a prepaid balance. Once your card is saved, it's charged a top-up within the hour, and again each time the balance falls under a month's charges plus 15%. You choose the top-up amount ($25 or more; $100 until you change it). You can cancel the plan online after its first 30 days; cancel any add-ons on it first.
Will Papalocal find me customers?
No. Papalocal gives you the tools. Finding customers is your work.
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